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FAQ

WHAT IS THE DOWNTOWN DOLLARS PROGRAM?

Downtown Dollars are a gift certificate program for participating restaurants, attractions and shops.

WHAT MAKES DOWNTOWN DOLLARS DIFFERENT FROM OTHER GIFT CARDS?

Downtown Dollars are different than other gift cards because of their mission to support local shopping, dining, and services in the downtown area. By purchasing and using Downtown Dollars, you are directly supporting the local merchants who make our downtown a unique and vibrant place to be.

WHERE ARE THE LOCATIONS WHO ACCEPT DOWNTOWN DOLLARS AND HOW DO I IDENTIFY THEM?

You can find a list of participating businesses on the brochure you receive with your purchase or at this page

WHAT INCREMENTS ARE USED FOR DOWNTOWN DOLLARS?

Downtown Dollars are sold in increments of $10.00, $25.00, and $50.00. Please contact Kylie Carter at kcarter@downtownsouthbend.com or 574-968-7293. All sales are final. There are no cancellations, exchanges, or refunds.

WHEN DO DOWNTOWN DOLLARS EXPIRE?

Downtown Dollars expire 120 days from the date issued.

CAN PATRONS CANCEL AN ORDER?

No. All sales are final. There are no refunds, exchanges, or cancellations. DTSB is not responsible for Downtown Dollars that are lost, stolen, or damaged.

HOW CAN I PURCHASE DOWNTOWN DOLLARS?

At this link. If you would like the certificate to be mailed, it will be an additional $1.00 per address for shipping and handling. Certificates can only be mailed in the continental United States.


For Bulk orders, please contact Kylie Carter at (574) 968-7293 or at kcarter@downtownsouthbend.com. Bulk orders are subject to discounted processing fees.

WHAT IF I WANT TO PURCHASE SOMETHING COSTING MORE THAN MY DOWNTOWN DOLLARS ARE WORTH?

The method of payment for the remaining balance will be determined by the participating business.

CAN I USE MY DOWNTOWN DOLLARS AT MORE THAN ONE MERCHANT?

Since the certificate can only be made out to one business, it cannot be used at more than one merchant.

WHAT HAPPENS IF I NEED TO RETURN SOMETHING I PURCHASED WITH MY DOWNTOWN DOLLARS?

Return policies will follow the participating business.

I AM NEW OR AN EXISTING BUSINESS DOWNTOWN. HOW CAN I ACCEPT DOWNTOWN DOLLARS?

Please contact Kylie Carter at

(574) 968-7293 or kcarter@downtownsouthbend.com.

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